Frequently Asked Questions

Frequently Asked Question

Need to know more about our services, way of working or standards of umrah packages? Below you will find the answers to some of the common questions that our customers ask.

01  Can you Design Umrah package as per my schedule?

Absolutely yes! Just tell us your required schedule you want to go & amenities that you want to add in your umrah package. We are affiliated with various airlines and our ATOL and IATA certified Umrah planning experts are well-aware about the schedule of all airlines. This enables us to devise an umrah package as per your required schedule.

02  Is Last minute reservation available?

Most of the time, it finds difficult to reserve the seats at last minute. But in case, if you need last minute reservation, then we, being certified from IATA, can arrange all the required facilities for you even at the eleventh hour.

03  Are Extra facilities (food, wheel chair, cot) included in my Umrah package?

Normally, food is not added in Umrah package. But if you like to include it in your umrah package, then we can arrange it separately for you. Similarly, we will provide wheelchair and baby cot on special demand.

04  What is the Policy on cancelation of Umrah package?

It depends on the definite Travel Supplier’s or hotel’s terms and conditions. For flight bookings, you can cancel your booking by telephoning the SafaMarwah Travel Call Centre. Depending on the ticket type and airline policy, you will get the refund of the tickets, but after deducting some cancellation charges. But if the ticket has not yet been issued, then there will be no cancellation charges whatsoever.

05  Can I fly from the nearest airport?

Yes! Being certified from IATA, we are accredited with all the major airlines. You can include flights of world class airlines in your umrah package from your nearest international airport.

06  Are there any Hidden charges in package?

No! We believe to serve our clients with the best umrah travel-related services without any hidden charges.

07  Can I book last-minute Umrah deals?

To book last-minute Umrah trip, simply tell your travel dates to our agents and see what's available at that time for your Umrah journey. You can still filter based on virtually anything you can imagine, including amenities, price, 3-star, 4-star, & 5-star rating, and more.

08  Can everyone design their own package for Umrah?

Yes, definitely. Our services are not limited to select individuals. Every Muslim residing in UK can avail our services and design their own package with their preferred facilities. You can also avail help of our ATOL certified agents to short-list everything.

09  How can I design all-inclusive Umrah package?

SafaMarwah helps you to craft your own deal according to your requirements. From flights to accommodations, whatever you need we got you covered.

10  Will I be responded in emergency cases?

For the emergencies, our experienced agents will review the nature of emergency. If there are minor issues, our agent will troubleshoot them based on provided guidelines. However, for the acute emergencies, our representative will reach out to you right there in KSA.

11  How to find cheap Umrah tour?

SafaMarwah finds and arranges best facilities in cheapest prices. If you’re with low budget, our ATOL experts help you to find the cheap prices without compromising quality of service.

12  My passport is about to expire after one month, do I need to renew it before planning Umrah?

A minor up and down in documentation can cause a big mess that’s why SafaMarwah Travel recommends you to get your passport renewed to avoid any inconvenience.

13  Can I make a tentative booking and pay afterwards?

Unfortunately, we don’t entertain tentative bookings but if you unable to pay at the time of booking you can choose our instalment option. That will provide an affordability edge, as you can pay fare in the form of monthly instalments.

14  How much money do I need for Umrah tour?

it totally depends on your package you choose and time period you have decided. We have categorised our Umrah package deals into 5-star, 4-star and 3-star deal, each one of which is charged according to the level of amenities and facilities you are availing.

15  Where Can I Find My Itinerary Once Umrah package is Booked?

Once you started booking process you will be registered on our online portal and allotted with specific reference number. Whenever you want to enquire about your Umrah package details you will be accessed through login.

16  Do I need special shots, medications or vaccinations before departing for Umrah?

Your health is our first priority that’s why you have to get vaccinated against hepatitis A and B, chickenpox, pneumonia, typhoid fever, and meningitis before leaving. Precautions about eating and drinking are highly recommended. In addition to these mandatory vaccination, you must get updated about the on time policies for pilgrims regarding it by getting in touch with our travel agents.

17  I have 1-year-old baby with me. How is the seating arrangement for babies in flight?

No need to be worried, Airline staff have already done their best preparations to accommodate you as bassinet or sky cot seat are available for couples with baby. But there is a limited availability of these seats that’s why is to better to inform our skilled travel planners beforehand.

18  Is it mandatory to visit Medina during my Umrah trip?

No, if you are short in time and want to perform Umrah. There is no obligation to visit Medina.

19  I have special dietary requirements – will they be catered for?

We will try hard to accommodate all dietary requirements but in some cases, we might be unable to guarantee. Please inform us at the time of booking about any food requirements or allergies, whether you are diabetic, high cholesterol patient or Cardiac patient.

20  I have to be connected with my family while Umrah tour, what communication facilities will be available?

Communication facilities in KSA is enriched with all the advanced technologies. All the hotels in both cities and public places are equipped with Wi-Fi so it’s usually possible to keep in touch with home at any time of day and night, if you so desire.

21  Can I cancel my package booked with you?

Yes, you can cancel your package, anytime. Remember that some packages are fully refundable, but it all depends on the airline ticket reserved in your package. Some airlines charge upto 30% cancellation charges based on how far out from the travel dates you're cancelling.

22  How do I get best prices for package I book?

Booking a package with SafaMarwah Travel won’t let your pockets being hefty as it will save you some pounds. You can get best economical rates when you book in advance of minimum 10 to 15 days. The earlier you book, the less you pay for the package. With our affiliation with top airlines to pick from, we find & compare best affordable flight. On top of that, we have got a number of tried & tested hotels to pick economical rooms in luxury hotels. Talk about your other choice as well! No matter what your specifications are, SafaMarwah Travel strives to let you perform Umrah by staying in your budget.

23  What facilities are included when I book an all-inclusive package?

Although a package consists of just flight reservation and accommodation. But, you can request additional amenities to be included in your package. Feel free to add local transportation services, ziyarat, meals, wheelchairs for senior citizens, cots for children and any other facility. Let our Umrah planners know if you require any additional facilities and we will add it in the package on your demand.

24  Does SafaMarwah Travel offer Book Now, Pay Later facility for packages?

Thanks to the combined efforts of SafaMarwah Travel, you can split the price of your travel package over time. For financial freedom, look up our flexible payment schedules & discounts and figure out a payment schedule that meets your needs. You can pay in equal instalments of up-to 6 months with full payment one month before travelling.

25  I plan to travel for Umrah at last-minute? Is it possible?

Yes. You don’t have to be left behind if you made plan for Umrah at last minute. Simply contact our specialists to inform them about your last minute plan. We will utilise our business affiliations and tricks of finding cheap & suitable flights and hotels for booking your package and making your last-minute Umrah a reality.

26  Can awoman travel alone for Umrah?

Yes, although you are confined to travel in group only. If you are a single lady of age 18 to 65 just let us know, we will associate you with group of ladies to make your Umrah journey possible.

27  Do I have to pay extra for getting my visa processed quickly?

No, there are no such extra charges for quick visa processing. This particular service is included in every Umrah package you plan to buy from us. As Umrah visas are valid for only 30 days, SafaMarwah Travel utilizes its affiliation with Saudi Ministry of Hajj & Umrah to get it processed within time to help you spend more days in holy cities of KSA.

28  Can I change my hotel or flight after booking a package?

Yes, you have liberty to do so with our strong affiliations with tried and tested hotels & airlines, whereas you should inform at least one week before the departure date. Keep account that flight cancellation charges will be applied.